MetroLagoons is growing fast, and we are looking for motivated individuals to grow with us! If you are an energetic and enthusiastic professional. Come join the team at the best lagoons in the United States!

JOB SUMMARY: MetroLagoons is currently seeking a Full-Time Group Sales Coordinator to promote and facilitate group experiences at its stunning blue lagoons. Reporting to the Director of Sales and Contact Center, the Group Sales Coordinator will play a critical role in driving group sales revenue and enhancing the overall guest experience. 

RESPONSIBILITIES INCLUDE:

• Respond promptly to inbound leads, inquiries and requests related to group visits and outings.
• Engage with prospective customers through various channels, including email, phone and online platforms.
• Provide detailed information and assist leads in navigating the best options for their group.

Group Sales Coordination:

• Work closely with group organizers to understand their event needs and preferences.
• Customize and present tailored options to meet the requirements of different events, such as corporate outings, field trips, parties and social gatherings.
• Collaborate with other departments to ensure seamless coordination of group events, including dedicated spaces, catering and other amenities.
• Provide on-site support during select events, assisting with various needs to ensure client satisfaction.

Customer Engagement: 

• Act as a brand ambassador and subject matter expert, promoting the many advantages of choosing Metro Lagoons.
•  Build and maintain strong relationships with clients to encourage repeat business and referrals.

QUALIFICATIONS:

• High School Diploma or Equivalent
• 1-2 years sales and service experience in a high-volume environment.
• Experience in ticket sales (e.g., sports or venue), hotel sales, event planning or a related field.
• Outgoing personality with excellent people skills.
• Exceptional customer service skills. Strong communication skills, including written and verbal.

• Highly organized with ability to multitask.
• Adaptability to the fluctuating needs of the operation.
• Ability to work both independently and collaboratively within a team setting.
• Computer proficiency in Microsoft platforms. (Experience with CRM systems, such as HubSpot, a plus.)
• Flexibility to work evenings and/or weekends as events occasionally require.
• Valid driver’s license and reliable transportation.
• Ability to travel to lagoon locations as occasionally required. (The Tampa-based office will serve as the primary work location, with the lagoons located in Wesley Chapel, San Antonio, Wimauma and N. Fort Myers, FL.)

BENEFITS: Flexible schedule, Employee assistance program, Employee discount, 401k, Health Benefits.