MetroLagoons operates world-class lagoon destinations across Florida, blending resort-style amenities with innovative guest experiences. With multiple properties open and more in development, we are growing rapidly and building a leadership team that can support expansion, drive profitability, and elevate guest and employee experiences

Position Summary– We are seeking a dynamic Senior Manager of Human Resources (Sr. Mgr. HR) to join our team. Reporting directly to the VP of Human Resources, this role has direct oversight of all HR functions and supervision of the HR team. While ensuring effective management of day-to-day HR operations, the Sr. Mgr. HR holds primary responsibility for the most critical areas of the function, including:

• Leading employee relations, including handling grievances and serving as the final point of escalation for complex or sensitive issues.
• Driving compensation, benefits, and recruitment strategy, ensuring competitiveness, equity, and alignment with organizational goals.
• Advising on and executing the overall HR strategy to support business growth, culture, and long-term workforce planning.

This role is not only operational but also highly strategic—responsible for shaping workplace culture, advising executives, and ensuring HR practices are consistent with business objectives, compliance requirements, and our commitment to a positive, inclusive work environment.

Key Responsibilities:

Leadership & Oversight (Primary Responsibility)

• Provide direct supervision and accountability for all HR functions and the HR team.
• Manage and mentor one salaried HR Manager, ensuring effective execution of daily HR operations (payroll, benefits administration, recordkeeping, onboarding, etc.).
• Ensure compliance with all federal, state, and local employment laws and regulations.

Employee Relations (Primary Responsibility)

• Serve as the primary and final point of contact for employee concerns and grievances.
• Lead conflict resolution and provide guidance to managers on complex or sensitive employee relations issues.
• Champion a positive, inclusive, and supportive workplace culture.

Compensation, Benefits & Recruitment Strategy (Primary Responsibility)

• Develop and oversee total compensation strategy, including salary structure, incentive plans, and benefits competitiveness.
• Lead workforce planning and recruitment strategy to attract, retain, and develop top talent.
• Ensure alignment of pay practices with organizational goals and industry benchmarks.

Strategic HR Leadership (Primary Responsibility)

• Partner with senior leadership to set and execute HR strategy aligned with business objectives.
• Provide HR insights to support organizational change, workforce planning, and culture initiatives.

Performance Management

• Direct and oversee performance appraisal processes to ensure consistency and fairness across departments.
• Partner with department heads to establish performance goals and accountability measures.
• Coach managers on employee development and effective performance feedback.

Health, Safety & Wellness

• Oversee workplace safety programs and compliance with reporting requirements.
• Ensure a safe, compliant, and supportive work environment.
• Monitor industry best practices and make recommendations to senior leadership.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field required (Master’s degree or HR certification preferred) or equivalent combination of education and relevant work experience.
• 7+ years of progressive HR experience, including at least 3 years in a management or leadership role.
• Demonstrated expertise in employee relations, compensation strategy, recruitment planning, and HR strategy at the leadership level.
• Strong knowledge of employment laws, HR best practices, and organizational development.
• Proven success as a trusted advisor to senior leadership, with the ability to influence decision-making and drive organizational outcomes

Workplace Environment: This is an in-office position at the MetroLagoons corporate office based in Tampa, FL. That will include regular travel to our lagoon properties (Wesley Chapel, San Antonio, Wimauma and Fort Myers).

BENEFITS: Paid time off, Paid Health Insurance for Full Time employees, Dental and Vision Insurance, Life insurance and 401(k) and Employee discounts at MetroLagoons locations